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We Accept( We do not store nor access to your credit card information )
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Top Rank - Pre-Order
Buyer's Choice
Most Popular !!
Loved by Kids !!
New Release
Best Selling
Volantex RC
Raster RC
Payment Processor
We Accept( We do not store nor access to your credit card information )
Security
Pre-Orders are goods which currently NOT in circulation within the market and buyer pays to secure availability of product in future release.
● Please read carefully on following terms and condition before placing pre-orders
Return of goods is valid for 7 days upon delivery of order. If 7 days have gone since delivery and you have not initiated any request, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original factory packaging.
Some of our goods are exempt from being returned:
- Gift cards
- Downloadable digital product
To complete your return, we require a receipt or proof of purchase
NOTE : Please do not send your return package back to manufacturer
There are certain situations where only partial refunds are granted (if applicable)
- Collectible goods like action figures, PVC figure which original box has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once return is received and inspected, we will send an email notifying you that we have received your returned item. We will also notify you of the approval of refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of handling days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step is to contact your local bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
We only replace items if they are functionally defective or damaged. If you need to exchange it for the same item, contact us
You will be responsible for paying return shipping costs (when shipping from overseas to INS Hobby) for refund or exchange. However, replacement shipping cost (sending back to customers) will be borne by INS Hobby.
Depending on your location, the time it takes for you to receive a replacement part may vary.
If you are returning an item with value over US$50, we strongly advise you to use a trackable shipping service and for value over US$200, with both tracking number & insurance. We don’t guarantee that we will receive your returned item and any loss arises from untrackable shipments are NOT REFUNDED, including value of goods and shipment fee.
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