REFUND OF PRE-ORDERS
Pre-Orders are goods which currently NOT in circulation within the market and buyer pays to secure availability of product in future release.
● Please read carefully on following terms and condition before placing pre-orders
- Pre-Order requires payment at checkout in order to secure availability of desired item. (Generally 30% down payment or 100% full payment).
- Shipping fee is not accounted of (due to weight uncertainty) and payable on release of product.
- Estimated release time will be shown on product page.
- Actual release time heavily depends on manufacturer's discretion and is completely uncontrollable by INS Hobby.
- Deferral of release date is a usual practice in toy industry and therefore, please do not place any order if buyer is unwilling to wait.
- Maximum waiting time for pre-order goods would be 2 years. If 2 years passed after official release time and item still not released, we justify that item will never launch and refund to buyer in FULL.
- If buyer changed mind right after pre-order, we ONLY accept refund within 3 days of cooling period from order placement date (inclusive).
- NET refund amount would be payment price less any non-recoverable charge incurred by INS Hobby. e.g. bank charges and selling fees.
- NO refund can be made after 3 days from pre-order placement
- However, refund can be processed after 2 years maximum waiting time
- E-mail or SMS notifications will be sent to buyers when product releases. Please make sure all outstanding payments to be cleared, i.e. balance payment or shipping fee before shipment.
- If outstanding invoice not settled in 30 days, buyers are deemed to forfeit pre-order goods and all prepaid deposits non-refundable.
- All pre-order funds are non-redeemable and non-exchangeable.
- If you combine in-stock and pre-ordered items, ALL items will be shipped together when all pre-ordered items are available. As a good practice, please separate IN
